A Few Words About HostNine Hosting
Originally founded in 2006, the company is one of the fresh fares in web hosting. In 2012, the company was acquired by Endurance International Company group(EIG), who also owns some of the biggest hosting brands like Hostgator & Bluehost.
Services Offered: Reseller Hosting, shared web hosting, Cloud VPS, Dedicated hosting.
Data Centers available:
It is the measure of the time for which your website will be available on the network, which is measured in %. Although the company claims to have an award-winning 99.99% uptime which is on 99.94% in actual.
Page load time is the time a website takes to display or download the entire content of a webpage, which depends upon the hosting server, bandwidth being offered, webpage design also on the number, type & weight of element on the page. The speed offered by nine host is pretty good & consistent.
Customer support is an important factor to look in both at presale & post-sale. Three different channels to connect to agents available are:
PHONE: - This support is available zero wait time & knowledgeable agents who provide detail answer to every question.
LIVE CHATS: - It is available for presale with a long wait time.
EMAIL: - Although provides answers but in hours.
All-in-all support provided is decent but not good.
HostNine - Features
Limitaions - The Wrong Sides On HostNine
Furthermore, live help is so poor that it cannot do anything except a couple of things like password recovery or open a help ticket that too in hours.
HostNine Review - Conclusion
We can imagine a store that delivers all the necessary tenets like every household item, affordable price & recommendable quality to its customers. But what if the store remains closed most of the time? Will you be going to shop from there? Of Course not! Until you are insane.
The same is the problem with HostNine. Although embodies a commendable page loading & knowledgeable support with a user-friendly panel, but all goes in vein with its uptime, which is no less than a nightmare.
The very first thing a customer needs from a web host is the availability of its website & there come after other tenets. What to do with speed & support, if the site is not available. In case of Hostnine, a problem even not ends here, the company even lacks in providing any phone support and notification or data center migrations even if site go down for months.
All-in-all this host can be someone’s choice if and only if all tenets are necessary while uptime is not, which can never be someone’s choice. So the company really needs to work on its uptime in order to become customer’s choice.