IdeaHost Review 2017: Expert Review after Using it For 6 Months
I was thinking about writing an IdeaHost Review for a long time and today I decided to give you the best IdeaHost Review. IdeaHost is a web hosting company that has almost same features of eHost. Both companies are owned by Endurance International Group and IdeaHost is founded in 2006. They have completed 12 years in the web hosting Industry and Hosting thousands of websites worldwide. During our research, we have found many similarities between IdeaHost and eHost and found that IdeaHost is a sister brand of eHost. These companies don’t have own Server. Both companies are partnered with CyrusOne Data Center Solutions for their server needs and the server is located in Houston, Texas Data center.
IdeaHost provides cloud-based solutions, including web hosting, web design, domain name registration and related products and services, to businesses, individuals, non-profit organizations and others. As a part of The Endurance International Group, Inc. IdeaHost is able to provide a variety and range of products and services to help customers with their technological needs. As per the information from their website, IdeaHost is committed to protecting any data that it collects concerning you.
There are many other things to discuss about IdeaHost web hosting. We will look into the details and you will get a clear information after reading this IdeaHost Review.
IdeaHost Plans and Pricing
IdeaHost have only three Shared Hosting plans. Which ranges from $2.99 to $4.99 as shown below. Each plan includes a Free domain, Free Email address and Unlimited bandwidth.
Plan details are as shown in the picture. If you are choosing an annual plan, the price will be little higher. IdeaHost customers can make payment via credit card or PayPal.
Server Specifications & Uptime
IdeaHost doesn’t have an own server. They are partnered with CyrusOne Data centers Solution to meet up with their server requirements. The specification of their servers is as shown below.
- 32 Core AMD Opteron&tm; Processor 6376 or Intel(R) Xeon(R) CPU E5-2630 v3
- 64GB / 32GB RAM
- 4 RAID 1S
- SSD MySQL
IdeaHost is powered by a community enterprise operating system called CentOS 6.8 Enterprise Linux x86. The connection speed on IdeaHost server is 100 Mbps (megabits per second). They, also have instant weekly backups of your content. The ideahost data center is located in the USA in Houston, Texas.
IdeaHost Server Uptime
After hosting our test website with IdeaHost and using it for last 137 days, we have got an average uptime of 99.96%. We have affected by more than 10 down times and most of them are due to a maintenance shutdown. We have got a one month credit after a long downtime occurred in last March.
The average uptime we got this month was, 99.99% and it is 100% for the last one week. This web hosting company is keeping their word and providing a good uptime.
IdeaHost Load Time
IdeaHost servers are good enough to run a medium size website with a decent load speed. We have tested their speed from different test location using different speed testing tools including Pingdom and GT Metrix. You can see our Pingdom speed test below.
Our test website has very minimum data in it and it is a WordPress website which having a Page size of just 735KB. It took 1.86 seconds to load during our Pingdom speed test. A website with load time below 3 seconds is considered as an SEO friendly website and IdeHost did a good job of making our website very fast.
Customer Support: Did they Really Have One?
Within 137 days of usage, I have contacted them more than 10 times for different reasons. One thing I have found was, they have only one support guy available at a time.
Another biggest problem we have found was, IdeaHost and eHost don’t have a separate customer support center. They both are running from the same place and the same guy will be taking care of both eHost and IdeaHost customers.
One of the worst customer support we have experienced in the recent years. Most of the time they are copying and pasting the answers for our queries and customers will get irritated due to their attitude. We have enquired about their customer support centers and as they said, IdeaHost has a support center in India. If you are looking for a web hosting with a strong customer support to help you while you are in a problem, you are in a wrong place.
Endurance International Group is running two web hosting companies with one server, one customer support, and same specification but different price and name. If you are buying a Hosting plan from IdeaHost, which will cost you Minimum $4.99/month for an Annual plan. A Hosting plan with the same features will cost only $2.99 if you are buying it from eHost.
If you are looking for a cheap trustable web hosting, you can choose eHost instead of IdeaHost for getting the same features at a comparatively lower cost. But keep in mind that, they have a below average customer support.
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IdeaHost Review: Our Rating
- Plans & Pricing
- Server Uptime
- Load Time
- Customer Support
They are good in Uptime and Load time but the plans having same features of eHost web hosting. TBoth companies are using same servers and We will not prefer IdeaHost for our Readers.