Netfirms Review – Real Review With Expert Opinions

Here, we are with another of the most requested review of this week. Well, we know the wait was too long but it won’t be a disappointing one for you. The best of the true and honest review is what we aim to provide you and thus here we are.

Netfirms Review

Netfirms just like any other web hosting provider promises to provide dedicated service to all size of business firm. However, in the recent time we have found the company to be more dedicated towards the small businesses. With a variety of options in the shared hosting plan and with the best of the facilities, the company is currently hosting more than 1.2 million websites. There are even advance plans available on the website, however, they are difficult to locate and can be a trouble to find for beginners and sometimes even for pro people. Well, little bit of help from the Google search engine can be really helpful for you.

Netfirms Logo

Speaking of the company, it was found back in 1998 by Thomas Savundra who was even the CEO of the company for that period of time. However, soon the company was bought out in 2011 leading to the transfer of ownership. Endurance International Group was the organisation who found to the company to be worth investing and thus invested a good to do amount in it. Since then, the company has become a part of a global hosting corporation and is also a part of one of the biggest organisations in this world. Apart from it, the major operation regarding the services and performance are conducted in United States.

Speaking of the company, it was found back in 1998 by Thomas Savundra who was even the CEO of the company for that period of time. However, soon the company was bought out in 2011 leading to the transfer of ownership. Endurance International Group was the organisation who found to the company to be worth investing and thus invested a good to do amount in it. Since then, the company has become a part of a global hosting corporation and is also a part of one of the biggest organisations in this world. Apart from it, the major operation regarding the services and performance are conducted in United States.

Netfirms Features

  • Best of the Uptime – Since the company has been bought by the Endurance International Group, a revolutionize movement has been seen with the performance of the company. A hell lot of changes have been brought in for the website and its performance. From the pricing and planning to the uptime everything has been made new.
  • Helpful Customer Service – Every other company do promise a 24/7/365 hours customer service. However, the question is how convenient they are and do they actually help you or not? Well, there is no surety from their side to provide a service which will help you within hours. Some technical support even takes days to get solved. Thus, to make sure that all your problems are solved within hours, Netfirms has the best of the expertises with them. This not only ensures the purity in service but also helps you get the best for you.
  • Value for Product – Paying excess for a product which doesn’t have the worth is always hurting and disappointing. Getting unlimited bandwidth and disk space is not the only thing that customers do expect nowadays. It has become an essential point for the company to add up more to their plans. Well, we all know meeting the needs of all the customers is what the motto of the company should be. Thus, to ensure the best of the pricing, along with unlimited bandwidth and disk space, the company has added up a bunch of applications which can installed with just a single click of mouse.

Netfirms Plans and Pricing

There was a time when the company used to offer more than just web hosting services. It seems that Netfirms was a hub for different services. However, with time all these services were removed and the only service available on the official website of Netfirms is the Web Hosting Plans. Well, this shared hosting plan has been divided into three basic plans that are – Advantage plan, plus plan and business plan. You can find the plus plan between the other two plans, however you can find this plan to be the lowest of all. So, beware of the stuffs you are comparing to get the best for your business plan.

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The features available with each of the plan keep on upgrading with each up gradation in the plans. Well, the thing common among the all is the unlimited disk space and bandwidth for your website. The one costing the lowest among the all that is the Plus Plan offers 1 free domain name while the one costing the medium offers two free domains. The last one left offers five free domains to host. The highest paid plan even brings in customer’s own SSL certificate.

Just like the SSL certificate, the MySQL databases are also restricted on the Plus Plan. Along with the MySQL databases, FTP accounts are also restricted. However, if the business is quite small in size, the FTP accounts available in the cheapest plan can be of great help. Quite unexpectedly, sub domains in each of the plans are being charged for reasonably instead of being available for free.

The Advantage Plan

The Plus Plan

The Business Plan

$9.99/month

$4.95/month

$14.99/month

Unlimited Disk Space

Unlimited Disk Space

Unlimited Disk Space

Unlimited Monthly Bandwidth

Unlimited Monthly Bandwidth

Unlimited Monthly Bandwidth

24/7 Customer Support

24/7 Customer Support

24/7 Customer Support

$100 Bonus Adwords Credit

$100 Bonus Adwords Credit

$100 Bonus Adwords Credit

$100 Bonus Bings Ad Credit

$100 Bonus Bings Ad Credit

$100 Bonus Bings Ad Credit

Netfirms Uptime and Load time

According to the website, the company has its own data centre and operates it for the best of the performance. It has TheiTier 1 facility with it which exclusively includes 40000 servers. This facility is expertise in handling downtime efficiently with the help of clustering. We tried to find other details regarding the technical team or infrastructure of the company yet nothing such was available anywhere.

Plans and Pricing

In support, the Netfirms’ customer support centre acknowledges the fact that every single plan available on the official website of the company includes uptime facility. However, there are no such guaranteed uptime values available nor is anything mentioned in the terms of services of the plan. The same thing happens with the load time provided by the company.

Netfirms Control Panel

You will definitely find great evidence of Plesk on the support portal of Netfirms. However, there is no such evidence proving the fact that the software is still being used. The only fact measuring the structure refers that vDesk is being used as the current control panel. Well, the company has never boast about the control panel they are using or they use.

Details from our technicians clearly reveal the fact that the details about the control panel that the company is mentioning about is clearly no more available. However, we expect it to be vDesk and assume it not to be the same as vDeck.

Netfirms Customer Support  

The best thing about the company is their round-the-clock support to all the customers irrespective of the plan one is associated with. Well, these are the words they mention but we time it has been seen that customers with top plans are being given the privilege of services.

netfirms support

The company hasn’t updated anything about their customer support in the past few years. All their claims about the support can only be found on the official facebook page of the company. However, when we move to the twitter page we find regular feedbacks to all the queries faced by the customers.

Apart from the above, a US toll-free number is available for the top tiers customers.

Netfirms - Pros and Cons

  • Speaking of the Pros, the one leading our list is the free credit that one receives with the plans. Every new client receives $100 Google Adwords credit as a token of gift, appreciating the fact that they chose Netfirms over all other. Apart from it, you even get $50 Facebook Ads Credit and $25 Yahoo or Bing advertisement free facility. Well, if this won’t add up to the pro list than none else can.
  • The website is quite simple to understand. It is firm with what it wants its customer to know. Being a straightforward website, the service becomes easier and simple for all. When we speak of the web builder, it produces a professional site copping up with the modern-looks.
  • The worst thing that you have to face is the payment that you have to make for 1 year altogether. There is no option to make payment for quarterly or half-yearly. It begins with a 1 year plan.

Money-Back Guarantee

money back policy

The company do take care of individuals who are not happy with their service. Thus, to meet with their ideas and needs, the company provides a 30 days money-back guarantee plan for all the hosting plans appearing on the website. However, if we compare it with the DreamHost’s 97 days money-back guarantee and Arvixe’s 60 day money-back guarantee, it does lack behind to a great extend.

Conclusion

We can easily conclude that the hosting company is doing a great work in the market. However, there should be prominent prove on the uptime and load time provided by the company.

Lately, the free credit provided with each plan has attracted thousands of customers.

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